Refund & Returns Policy

Refund & Returns Policy

At Gobette Decor, we value customer satisfaction and aim to provide high-quality products and reliable service.

Please read this policy carefully before making a purchase.

Return Period

In accordance with UK and EU consumer regulations, customers have the right to return eligible items within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused

• In its original condition

• In its original packaging

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products

• Items without original packaging

• Personalised or custom-made items

• Hygiene-sensitive items (where applicable)

How to Request a Return

To start a return, please contact our customer support team with:

• Your order number

• Reason for return

• Photos (if the item is damaged or defective)

Our team will provide return instructions within 2 business days.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, Gobette Decor will cover the return shipping cost.

• If the return is due to a change of mind, the customer is responsible for return shipping fees.

Original shipping costs are non-refundable unless the return is due to our error.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days

• The refund will be issued to the original payment method

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you wish to replace an item, please return the original product and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include clear photos of the issue so we can resolve it quickly.

Late or Missing Refunds

If you have not received your refund after the processing period:

1. Check with your bank or payment provider

2. Contact our support team for assistance

We will be happy to help.

Fraud Prevention

To protect our business and customers, we reserve the right to refuse returns that show signs of misuse or excessive return behaviour.

Contact Us

For all return and refund enquiries, please contact us through our Contact page.

We aim to respond within 24–48 hours.